Contact us – TPLFood

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We aim for the highest level of accuracy; the product you see is a professional representation of the actual item you will receive. Please keep in mind that while the design and quality remain constant, minor variations in color may occur due to individual screen settings and studio lighting, and items featuring natural materials may possess unique grain or texture patterns. We always recommend reviewing the written specifications for exact dimensions to ensure the physical product meets your expectations perfectly.

Where can I view my sales receipt?

At TPL Foods, you can easily view your sales receipt by logging into your account at tplfoods.in and navigating to the "My Orders" section. Additionally, a digital copy of your receipt is automatically sent to your registered email address as soon as your order is confirmed. If you’ve opted in for our mobile updates, you can also find a link to your order details via WhatsApp for quick access on the go.

How can I return an item?

At TPL Foods, we prioritize freshness and quality. If you receive an item that isn't up to mark, you can initiate a return within 24 hours of delivery. To ensure a smooth process and provide us with solid proof of the issue, we require an uninterrupted video of the unpacking process showing the product’s condition directly out of the box. Please email this video along with your order ID to our support team or upload it through the "My Orders" section on tplfoods.in so we can verify the claim and assist you immediately.

When will my order arrive and how can I track it?

Once your order is placed, you will receive a confirmation email and a WhatsApp update with a tracking link. We typically dispatch orders within 24 hours. You can monitor the real-time status of your delivery by logging into your account at tplfoods.in and clicking on "Track Order" under your recent purchases.

What if my items arrive damaged or are not fresh?

Your satisfaction and food safety are our top priorities. If there is any issue with your order, please notify us within 24 hours of delivery. To process a return or refund, we require a clear video of the unpacking process as solid proof of the product's condition upon arrival. This helps us maintain our quality standards and resolve your concern immediately.

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