These Terms and Conditions (“Terms”) govern your access to and use of the website tplfoods.in operated by TPL Foods (“Company”, “we”, “our”, or “us”), having its place of business in Faridabad (FBD), Haryana, India. By accessing, browsing, or purchasing products from this website, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use this website.

TPL Foods is engaged in the business of manufacturing, sourcing, packaging, marketing, and selling food products including but not limited to tea, coffee, hing (asafoetida), kesar (saffron), spices, and other edible products. All products listed on the website are subject to availability and may be withdrawn at any time without notice. While we strive to ensure that product descriptions, pricing, images, weights, and specifications are accurate, minor variations may occur due to packaging updates, supplier changes, or the natural characteristics of food products. Images displayed on the website are for illustrative purposes only and actual products may differ slightly in appearance.

By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts under applicable Indian laws. All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes unless otherwise specified. We reserve the right to modify prices at any time without prior notice. An order shall be considered confirmed only after successful receipt of payment and issuance of order confirmation. We reserve the absolute right to refuse or cancel any order at our discretion, including but not limited to cases involving pricing errors, stock unavailability, suspected fraudulent transactions, or incorrect customer information. In the event that an order is cancelled after payment has been made, a refund shall be processed to the original payment method within a reasonable time frame.

TPL Foods follows applicable food safety and hygiene standards, including compliance with relevant Food Safety and Standards Authority of India (FSSAI) regulations. However, customers are solely responsible for reviewing product ingredients, nutritional information, and usage instructions before consumption. We shall not be liable for allergic reactions, medical conditions, improper storage, misuse, overconsumption, or use contrary to provided instructions. Customers are advised to check expiry dates upon receipt and store products as directed on the packaging. Consumption of our products is at the customer’s own discretion and risk.

Due to the perishable and consumable nature of food products, we generally do not accept returns once a product has been delivered. Returns or replacements may be considered only in cases where the product delivered is damaged, defective, expired at the time of delivery, or materially different from what was ordered. Any such claim must be raised within 48 hours of delivery along with clear photographic evidence and order details. We reserve the sole discretion to determine the validity of such claims and approve or reject refund or replacement requests.

Shipping timelines provided on the website are estimates and not guaranteed. We are not responsible for delays caused by courier partners, natural disasters, strikes, governmental actions, supply chain disruptions, or other force majeure events beyond our reasonable control. Risk of loss and ownership of products passes to the customer upon delivery to the shipping address provided at the time of order. Customers are responsible for providing accurate and complete delivery information, and we shall not be liable for losses resulting from incorrect or incomplete address details.

All content on the website including but not limited to the name “TPL Foods,” logos, designs, product images, graphics, text, layout, and digital content are the intellectual property of TPL Foods and are protected under applicable intellectual property laws in India. Unauthorized reproduction, copying, modification, resale, or commercial exploitation of any content from the website without our prior written consent is strictly prohibited and may result in legal action.

Users of the website agree not to use it for any unlawful purpose or in any way that may damage, disable, overburden, or impair the website. Attempting to gain unauthorized access to our systems, transmitting malicious software, interfering with website functionality, or engaging in fraudulent activities is strictly prohibited. We reserve the right to terminate or restrict access to any user who violates these Terms without prior notice.

To the fullest extent permitted under applicable law, TPL Foods shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to the use of our website or products. Our total liability, in any case, shall not exceed the amount paid by the customer for the specific product giving rise to the claim. Under no circumstances shall we be liable for health issues, business losses, profit loss, data loss, or any other damages resulting from improper use or handling of our products.

You agree to indemnify, defend, and hold harmless TPL Foods, its proprietors, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms, misuse of products, violation of laws, or infringement of third-party rights.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Updated Terms shall become effective immediately upon being posted on the website. Continued use of the website after such changes constitutes your acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms, the website, or products sold by TPL Foods shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad (FBD), Haryana, India.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.

For any questions or concerns regarding these Terms, you may contact TPL Foods through the contact details provided on tplfoods.in